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About Capture: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingWhy Capture: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture Services: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture Case Studies: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture Testimonials: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture FAQ: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writing


Why Outsource?   

Capture Advantage   

Call Center   

Capture Services: Employee, exit, satisfaction, HR surveys, interviews, human resources consulting and interviewing

Capture Services: Market research, customer satisfaction surveys, political polls, public opinion pollinguality assurance, retention surveys

Capture Services: Customer service assessment, measurement, service quality, quality assurance, retention surveys

Capture Services: Technical writing, policy, procedure, corporate, compliance, employee training manuals

Florida:
10 SE Central Parkway,
Suite 222
Stuart, FL 34994 
772.223.5400

Rhode Island:
601 Jefferson Blvd.
Warwick, RI 02886
401.732.3269 

Toll Free: 866.463.8638

Email



 

 

 

Why Capture

"Gaining knowledge  is not just about collecting and analyzing information. Some companies try to conduct research internally, but lack the resources, experience or expertise to develop the best information or use it to make the best decisions.  Capture ISG is about applying almost 20 years experience and expertise to customize programs using the latest tools and techniques to develop the information needed to make the best decisions possible."  Stuart H. Marion, Managing Partner.

"...The owners at Capture ISG are hands on and when you give them a project, you know they are going to stay personally involved, beginning to end. The people at Capture ISG are understanding and forgiving when I have made mistakes and missed my own deadlines, but asked them to try to hit theirs..."

Answering "Why Capture" involves 2 issues: 1) Why outsource, and 2) What makes Capture the best choice.

Why outsource?

By choosing CaptureISG, you can focus on your core business, streamline internal efficiencies and excel in client satisfaction. CaptureISG partners, managers and team leaders work with you to create the processes to deliver the needed services seamlessly and cost effectively. And as your business needs change, additional CaptureISG resources will be readily available to you to support ongoing growth through this insightful relationship.

  • Experienced project managers assist with design and execution of the program.
  • Objective third-party collection conveys impartiality and confidentiality to the respondent, allowing collection with greater depth of information.
  • As a third party, an unbiased perspective encourages the respondent to speak openly when discussing sensitive issues
  • An external resource achieves higher participation rates
  • Changes to the survey script and methodology data can be made seamlessly into our interviewing technologies
  • Third-party providers are more likely to possess the interviewing and probing skills and understand the process needed for successful data capture.
  • It allows you to focus on your core business.
  • There is no need to staff up with qualified researchers and data processing talent.
  • An objective resource allows for a clear and impartial evaluation of the data.
  • Methods and operations are continuing in the background and are not impacted by your business climate.
  • Consistent data capture methods are employed.
  • Your staff can be better utilized building business relationships, supporting their internal or external clients and performing other necessary business functions.

What Makes Capture Your Best Choice?

Capture is a resource that is used as your short or long term business solution. We act as not only your service provider but as an extension of your organization or simply your back office. We do this by participating in a dialogue that focuses on the needs of each client challenge and matching each of those needs with our human assets and the appropriate technologies to ensure your success.

  1. Team expertise: Our management team consists of professionals in data collection and analysis, human resource consulting, survey research, information technology, marketing research, and technical writing.  Inbound and outbound interviewers available to take calls daily. Interviewers experienced in probing to get the “Because” from the interviewee. Collecting actionable intel is what we do best! Multi-lingual interviewers on staff.
  2. Benefit of experience: Experts in many forms of information collection and reporting for more than 18 years.
  3. Client services: CaptureISG will actually deliver the client services that most other companies just promise. We take pride in managing each relationship. Your project will be handled professionally, data collected accurately and reporting designed with you to meet your needs. It’s what we do!
  4. Flexibility in approach: As a full service provider for all types of interviewing, we can use our systems or yours to collect the information.
  5. Solution orientation: offering the widest range of state of the art technologies to provide services to client specifications. Our goal - making sure you have the most useful information possible, and translating that information into the best decisions to further your business goals. We are with you every step of the way in making sure you not only have the best information, but the best plans and processes to use it.
  6. Customized programs: based on needs and budgets with the ability to offer many options and the flexibility to alter programs as necessary. We are not pulling products off of a shelf; we work with our clients to create a process to seamlessly outsource all or a portion of their knowledge capture or human resources interviewing and feedback campaigns.  We continually listen and adapt to those needs, bringing our experience and services to the table to develop a program that delivers results and allows our clients to continue to run their day to day business. 
  7. Two toll free in-house call centers: in 2 locations to maintain higher quality control, lower costs, business continuity and the ability to modify programs quickly, as necessary.
  8. Time-tested and state-of-the-art resources: dedicated to providing the highest quality, most cost-effective services possible, with a long history of client satisfaction resulting from work delivered on time, on plan, and within agreed budgets.
  9. Reliable, accountable professional management: including supervision by senior managers or partners on all projects, direct and empowered liaisons assigned to each relationship,  and complete security to protect your data at all times.
  10. Cost effective pricing and fast turnaround

The Capture Call Center - the Heart of Our Operation

Capture is a full service call center that is used to conduct surveys and in-depth interviews that can be done on a confidential basis by request.  We offer both inbound and outbound research services. Whether you are a management consulting firm or an end user, we work to make the decision to outsource this service seamless.  Some highlights of our system and process:

  • Calls may be answered using your identity

  • Individual toll free numbers are provided for call in research

  • Multilingual researches are available

  • Management reporting includes statistics, tabs and banners

  • Telephone and web-based research

  • Information processing for paper data received

  • Executive report writing using certified technical writers for clarity

  • Reporting results that include your brand if private label is required


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