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About Capture: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingWhy Capture: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture Services: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture Case Studies: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture Testimonials: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture FAQ: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writing



Capture Services: Employee, exit, satisfaction, HR surveys, interviews, human resources consulting and interviewing

Capture Services: Market research, customer satisfaction surveys, political polls, public opinion pollinguality assurance, retention surveys

Capture Services: Customer service assessment, measurement, service quality, quality assurance, retention surveys

Capture Services: Technical writing, policy, procedure, corporate, compliance, employee training manuals

Florida:
10 SE Central Parkway,
Suite 222
Stuart, FL 34994 
772.223.5400

Rhode Island:
601 Jefferson Blvd.
Warwick, RI 02886
401.732.3269 

Toll Free: 866.463.8638

Email

 

FAQ

Q. Who is Capture Information Services Group (CaptureISG)?
A: CaptureISG is a privately owned company with offices in Stuart, Florida and Warwick, Rhode Island. Since being founded in 1991 by Stuart H. Marion, CaptureISG has developed many capabilities to assist our clientele with short- or long-term resources that require a call center, data processing, management reporting capabilities, IT solutions, technical writing and knowledge discovery tools.

Q: How is CaptureISG different than other research or management consulting firms?
A: We are a resource that is used as your short- or long-term business solution. We act as not only your service provider but as an extension of your organization or simply your back office. We do this by participating in a dialogue that focuses on the needs of each client challenge and matching each of those needs with our human assets and the appropriate technologies to ensure your success.

Q: What type of clients do you typically work with?
A: As our partners have over 40 years of combined financial services background, we frequently work with banks, brokerage firms and insurance companies. We also have relationships with health care, hospitality, engineering and consulting practices. Additionally, we service several advertising agencies seeking private label research services for their end-clients.

Q: Do you sub-contract work to other providers?
A: No. All services are performed in-house under our supervision.

Q: Why should we consider outsourcing or sub-contracting our employee-related surveys?
A: There are several key-issues that immediately come to mind:

As a third party, an unbiased perspective encourages the respondent to speak openly when discussing sensitive issues;

  • We can conduct interviews with your staff in confidence;

  • A consistent process is followed company wide;

  • An external resource achieves higher participation rates;

  • By utilizing a third-party provider, you remove internal bias from the data-gathering and reporting processes;

  • Changes to the survey script and data can be made seamlessly into our interviewing technologies;

  • We provide inbound numbers so participants are able to conduct interviews at their convenience or schedule a time for a callback with one of our interviewers;

  • Current or former employees are more inclined to share with an external interviewer their plans for filing a lawsuit or other action;

  • Interviews are conducted after hours by phone when people are free to talk candidly about their experiences;

  • Data is collected consistently regardless of internal work issues that HR professionals need to deal with. Your resources may tend to other priorities;

  • Professional interviewers possess the necessary listening and probing skills and understand the processes needed for successful data capture.

Q: What types of research does CaptureISG perform?

Financial Services Companies HR Related

General Research

  • Advertising Effectiveness
  • Branch Visit Experience
  • Brand Awareness and Tracking Research
  • Call Center Follow-up
  • Compliance Awareness
  • Customer Service
  • Defection Research
  • Fee Structure
  • Market Competition
  • Post Transaction
  • Product & Policy Knowledge Assessments
  • Product Knowledge
  • Compliance or Risk
  • Employee Attitude
  • Employee Engagement
  • Employee Satisfaction
  • Exit Interviews
  • Institution Satisfaction
  • New Employee Perspectives
  • Organizational Assessment
  • Brand Performance
  • Customer Loyalty
  • Customer Satisfaction
  • General Opinion Research
  • Market Share
  • Product Assessment
  • Vendor Satisfaction

Q: How will a relationship with CaptureISG benefit my management team and our company?
A: Your managers should be allowed to focus on improving communication, quality, customer satisfaction and workplace issues. Utilizing CaptureISG as your preferred provider frees up your managers to focus on their core responsibilities while we perform the information gathering and data related tasks.
By choosing CaptureISG, you can focus on your core business, knowing that as your business needs change, additional CaptureISG resources will be readily available to you to support ongoing growth.

Q: What types of reporting can we expect following a research or HR campaign?
A: Your data should be provided to you in a fashion that works for you! From our systems, we can export data into almost any format and deliver those results in a timely fashion. You can elect to receive a data table with the results, a spreadsheet, a statistical data-file (SPSS) or you may choose to have the results interpreted by our team and have a top line or detailed analysis provided. We can include charts, graphs, statistical tables and cross tabs.

Q: What makes your services unique?
A: We are not pulling products off of a shelf; we work with our clients to create a process to seamlessly outsource all or a portion of their knowledge capture or human resources interviewing and feedback campaigns. With nearly 20 years experience in meeting or exceeding client needs, we understand the ongoing challenges facing businesses today.

Q: How do you arrive at pricing for your services?
A: To remain competitive and also attractive to our clients, we listen to their needs which include any budget constraints and arrive at a solution that is a win-win for all parties. We typically price on a project basis, unit cost or where needed at an hourly rate.

Q: Why should we consider using your call centers for conducting interviews?
A: CaptureISG is a time-tested and objective third party. When we contact current or former employees, customers, vendors, etc., the fact that we are not “an insider” encourages the interviewee or respondent to be forthcoming with their opinions, issues, suggestions or critical reports. And from a data perspective, our survey results are more qualitative as we collect both metrics and verbatim responses to most questions. Our experienced, professional interviewers are trained in building rapport and the use of probing and listening skills to get to the root cause of an issue. Our methodologies allow us to collect thorough, detailed, and actionable intelligence for our clients.

Q: How can I find out more about CaptureISG?
A: We are always hoping to connect with people that are interested in exploring options with us. You may call us toll-free at 866-463-8638 and ask to speak to one of the members of our Client Services Team or visit our website at CaptureISG.com.

Q: How does CaptureISG perform interviews?
A: For Human Resource services, the majority of our interviewing is conducted via telephone utilizing our inbound/outbound calling services. Interviews can also be done using secure client websites while others use our in-house systems to capture responses.  Our clients have many different preferences. As a provider, we utilize the best methods available to meet client data and cost requirements. All calls are handled by our personnel; we do employ interactive response systems to collect information for our clients.

Q: Is there a standard set of questions to ask or can we include questions important to us?
A: While there are some standard questions that are generally asked, the end result will include a survey
questionnaire that is designed to address each of your issues. Through our planning and discussions, we help you to plan a strategy for collecting the information most critical to your business or workplace. A CaptureISG liaison will work with you to organize your interview tool so that it makes sense and is designed in a fashion that yields the information you seek.

Q: Are there any other reasons to consider CaptureISG as our go-to resource?
A: Just to name a few…

  • Benefit of experience – Experts in many forms of information collection and reporting for more than 18 years.

  • Interviewers experienced in probing to get the “Because” from the interviewee. Collecting actionable intel is what we do best!

  • Enhanced training of our staff enables us to get the best quality of responses through multiple levels of probing.

  • Flexibility in approach – as a full service provider for all types of interviewing, we can use our systems or yours to collect the information.

  • Inbound and outbound interviewers available to take calls daily.

  • Private label toll free numbers available

  • Multi-lingual interviewers available.

  • Redundant call centers for business continuity.

  • On-site data managers, auditors, team leaders and technical writers to produce the results of your employee interviewing.

  • Senior partners experienced in HR, data management, call center services and data integrity available to all clients 24/7/365

  • Client services – CaptureISG will actually deliver the client services that most other companies just promise. We take pride in managing each relationship. Your project will be handled professionally, data collected accurately and reporting designed with you to meet your needs. It’s what we do!


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